Terms of Service

Last Updated: January 2026

Welcome to Feedalto (the "Platform"). These Terms of Service ("Terms") govern your use of our Platform and the services we provide. By accessing, browsing, or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Platform.

1. Platform Overview

Feedalto provides cloud-based software solutions designed to help businesses in the following industries:

• Real Estate: Open house management, visitor tracking, feedback collection, and lead management
• Automotive Dealerships: Lead management, test drive scheduling, customer feedback, and follow-up automation

The Platform includes features such as visitor registration, feedback forms, data analytics, AI-powered insights, document management, billing services, and team collaboration tools.

2. User Eligibility

To use the Platform, you must:

• Be at least 18 years old
• Have the legal capacity to enter into contracts
• Use the Platform on behalf of your business (sole proprietorship, partnership, corporation, or other legal entity)
• Provide accurate, current, and complete information during registration
• Maintain the confidentiality of your account credentials and passwords

3. Account Registration and Responsibilities

When you create an account on Feedalto, you agree to:

• Provide truthful and accurate information about your business
• Maintain the security of your login credentials
• Be responsible for all activities that occur under your account
• Immediately notify us of any unauthorized access to your account
• Update your account information as needed to keep it accurate
• Comply with all applicable laws and regulations in your jurisdiction

You are solely responsible for maintaining confidentiality of your password and account access. Feedalto is not responsible for any loss or damage resulting from unauthorized access to your account.

4. Acceptable Use Policy

You agree not to use the Platform for any unlawful purpose or in violation of any applicable laws or regulations. Specifically, you agree not to:

• Engage in any form of harassment, abuse, or discrimination
• Transmit viruses, malware, or any code of a destructive nature
• Attempt to gain unauthorized access to the Platform or its systems
• Reverse engineer, decompile, or disassemble any portion of the Platform
• Use the Platform to collect or store data in violation of applicable privacy laws (including GDPR, CCPA, and others)
• Spam users or send unsolicited communications through the Platform
• Violate intellectual property rights of Feedalto or third parties
• Use automated tools or bots to access or scrape the Platform (except where authorized by Feedalto)
• Resell or redistribute access to the Platform without authorization
• Use the Platform for purposes other than those intended for your industry

5. Data Ownership and Privacy

Your Data: You retain ownership of all data you input into the Platform (customer information, feedback, leads, documents, etc.). Feedalto does not claim ownership of your data.

Data Use: You grant Feedalto a limited license to use your data to provide services, improve the Platform, and generate anonymized insights for analytics purposes. Your data will not be shared with third parties without your consent, except as required by law or as necessary to provide the services.

Data Security: Feedalto implements industry-standard security measures to protect your data. However, no system is completely secure. We are not responsible for unauthorized access due to circumstances beyond our control.

Data Retention: Upon account termination, your data will be retained for 30 days before permanent deletion, unless otherwise required by law. You may request earlier deletion by contacting support.

6. Billing and Payment

Subscription Plans: Feedalto offers various subscription plans tailored to different business sizes and needs. Pricing and plan details are available on our Pricing page.

Payment Terms: Payments are billed monthly or annually based on your selected plan. All payments are processed securely through Stripe or other authorized payment processors.

Billing Disputes: If you dispute a charge, you must notify us within 30 days of the transaction. Disputes must be filed in writing to support@feedalto.com.

Refunds: We offer a 14-day money-back guarantee for new customers. After this period, refunds are handled on a case-by-case basis. Unused portions of prepaid subscriptions are not refundable.

Plan Changes: You may upgrade, downgrade, or cancel your plan at any time. Changes take effect at the start of your next billing cycle.

7. Service Availability and Limitations

Uptime: Feedalto aims to maintain 99.5% platform uptime. We perform regular maintenance and may temporarily suspend service with notice.

Service Changes: We reserve the right to modify, add, or remove features at any time. Major changes will be communicated to users with at least 30 days' notice.

Limitations: Feedalto makes no warranty regarding the Platform's fitness for a particular purpose. The Platform is provided "as is" without warranties of any kind.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Feedalto shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Feedalto's total liability shall not exceed the amount you paid to Feedalto in the 12 months preceding the claim
• Feedalto is not responsible for data loss due to user negligence or misuse
• Feedalto is not liable for service disruptions caused by factors outside our control (natural disasters, internet outages, etc.)

9. Intellectual Property Rights

All content on the Platform, including software, designs, logos, text, and graphics, is the property of Feedalto or its licensors. You may not reproduce, distribute, or transmit any content without explicit written permission from Feedalto.

You retain ownership of content you create and upload to the Platform. By uploading content, you grant Feedalto a license to store, display, and process that content as necessary to provide the services.

10. Third-Party Integrations

The Platform may integrate with third-party services (payment processors, email providers, etc.). Your use of these services is subject to their respective terms and privacy policies. Feedalto is not responsible for the availability, security, or functionality of third-party services.

11. Compliance with Laws

For Real Estate Users: You are responsible for complying with Fair Housing Act, state real estate licensing laws, and local regulations governing property showings and marketing.

For Automotive Users: You are responsible for complying with FTC regulations, state motor vehicle licensing laws, and regulations governing dealer operations in your jurisdiction.

General Compliance: Both user types must comply with applicable data protection laws (GDPR, CCPA, HIPAA, etc.) when collecting and storing customer information through the Platform.

12. Limitation on User-Generated Content

Users are responsible for all content they upload, create, or store in the Platform. Feedalto reserves the right to remove content that violates these Terms or applicable laws.

Feedalto may monitor user accounts for suspicious activity, spam, or illegal content. This monitoring does not create liability for Feedalto.

13. Termination of Service

Feedalto may suspend or terminate your account if:

• You violate these Terms
• You engage in illegal activity
• You harass other users or abuse the Platform
• Payment fails repeatedly
• Your use poses a security risk to the Platform or other users

You may terminate your account at any time by contacting support@feedalto.com. Upon termination, you will lose access to your account, though your data will be retained temporarily per our privacy policy.

14. Dispute Resolution

Governing Law: These Terms are governed by the laws of the jurisdiction in which Feedalto operates, without regard to conflict of law principles.

Arbitration: You agree to submit any disputes to binding arbitration rather than litigation. Arbitration will be conducted under the rules of the American Arbitration Association (AAA).

Exceptions: Either party may seek injunctive relief in court to prevent unauthorized access or data misuse.

15. Indemnification

You agree to indemnify and hold harmless Feedalto, its officers, employees, and agents from any claims, damages, or costs arising from:

• Your use of the Platform
• Your violation of these Terms
• Your violation of applicable laws
• Your violation of third-party rights
• Content you upload or create through the Platform

16. Modifications to Terms

Feedalto reserves the right to modify these Terms at any time. Changes will be effective upon posting to the Platform. Continued use of the Platform after modifications constitutes acceptance of the updated Terms. We will notify users of significant changes via email.

17. Severability

If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

18. Entire Agreement

These Terms, along with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Feedalto regarding the use of the Platform and supersede all prior agreements and understandings.

19. Contact Information

If you have questions about these Terms of Service, please contact us at:

Email: support@feedalto.com
Website: www.feedalto.com